Orders and Returns
Returns sent without our authorization will be discarded and no credit will be given. All unauthorized returns will be refused. All claims must be made within 5 days of the invoice date with a claim # from the carrier to speed up the process.
A 25% restocking fee will be applied to any authorized returns.
damaged packages, spillage and breakage
Do not accept a badly damaged package!!!!! All orders leave our premises in good condition. Contact UPS IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have a claim # from the carrier.
EUROPEAN FRAGRANCE. ships your package(s) on time. Please do not miss your delivery. Any returned orders without a claim from European Fragrance will forfeit future C.O.D. All orders shipped within 72 hours.